Privacy Policy

Last updated: April 2026

Al Karama Trading ("we", "us") operates the Al Karama Trading mobile application. This policy describes how we collect, use, and protect your information.

Information We Collect

• Phone number (for authentication via OTP)
• Name and email (optional, for profile)
• Delivery addresses and GPS coordinates
• Order history and payment information
• Push notification tokens
• Driver location data (drivers only, during active deliveries)

How We Use Your Information

• Process and deliver your orders
• Send order status updates and notifications
• Calculate delivery fees based on location
• Process payments via MyFatoorah payment gateway
• Improve our services

Payment Security

All card payments are processed through MyFatoorah, a PCI-DSS compliant payment gateway. We do not store card numbers on our servers.

Data Sharing

We share your delivery address and phone number with assigned drivers for delivery purposes only. We do not sell your data to third parties.

Data Retention

Your data is retained while your account is active. You can delete your account from the app settings, which permanently removes all your data.

Contact

For privacy-related questions: support@alkaramh.com | +974 6626 9269